At 999w, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your own information as a 999w account holder.
■ Overview: This Privacy Policy applies to all users of the 999w platform accessible at 999w.ws, including registered account holders, visitors, and prospective players based in Pakistan and internationally. By using the 999w platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions.
For the purposes of applicable data protection legislation, the data controller responsible for your personal information is 999w, an internationally licensed online gaming operator accessible at 999w.ws. References to "999w", "we", "us", or "our" throughout this Privacy Policy refer to the platform operator in its capacity as data controller.
As the data controller, 999w determines the purposes for which and the means by which your personal data is processed. We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with the data protection obligations imposed by our international gaming licence and the applicable privacy standards of the jurisdictions in which we operate.
If you have any questions about how your personal data is handled, or wish to exercise any of your privacy rights, you may contact our Data Protection team using the contact details set out in Section 13 of this Policy.
999w collects personal data that is necessary for the provision of our gaming and betting services, compliance with our legal and regulatory obligations, and the improvement of the platform experience. The categories of personal data we process are as follows:
Minimum Necessary: 999w applies a data minimisation principle. We only collect personal data that is strictly necessary for the purposes identified in this Policy. We do not collect sensitive categories of personal data — such as racial or ethnic origin, religious beliefs, or health data — unless specifically required for responsible gaming obligations (e.g., self-exclusion records linked to problem gambling support).
999w collects personal data through a combination of direct submission, automated technical means, and third-party sources, as detailed below:
| Collection Method | Data Collected |
|---|---|
| Account Registration | Identity, contact, and login credential data |
| KYC Document Upload | Identity documents, proof of address, payment method verification |
| Deposit / Withdrawal Transactions | Financial and payment data, transaction metadata |
| Platform Interaction | Gaming activity, session data, responsible gaming preferences |
| Browser / Device (Automatic) | IP address, device fingerprint, cookies, geolocation |
| Customer Support Contacts | Communications content, complaint records, support ticket history |
| Third-Party Identity Verification | Confirmed identity attributes from licensed KYC verification providers |
| Payment Processors | Transaction confirmation data, payment status, fraud risk signals |
999w processes your personal data only where a lawful basis exists for doing so. The following table sets out the primary purposes for which we process your data and the corresponding legal basis for each:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation, login, and service provision | Performance of contract |
| Age verification (21+ requirement) | Legal obligation / Legitimate interests |
| KYC identity and document verification | Legal obligation (AML/licensing requirements) |
| Processing PKR deposits and withdrawals | Performance of contract |
| Fraud detection and prevention | Legitimate interests / Legal obligation |
| Anti-money laundering monitoring | Legal obligation |
| Responsible gaming — limits, self-exclusion | Legal obligation / Vital interests |
| Customer support and dispute resolution | Performance of contract / Legitimate interests |
| Platform analytics and performance improvement | Legitimate interests |
| Promotional and bonus communications (opted-in users) | Consent |
| Regulatory reporting to licensing authority | Legal obligation |
Where processing is based on your consent — such as receiving promotional emails or SMS notifications about 999w bonuses and PSL betting offers — you retain the right to withdraw that consent at any time by updating your notification preferences within your account dashboard or contacting support.
999w does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the limited circumstances described below, and always subject to appropriate data protection safeguards:
We engage the following categories of third-party processors who handle data on our behalf, under binding data processing agreements:
999w may disclose your personal data to the following parties where legally required or permitted:
No Unauthorised Third-Party Marketing: 999w will never share your contact details — including your Pakistani mobile number, JazzCash/EasyPaisa registered number, or email address — with third-party marketers, affiliates, or advertisers without your explicit prior consent. If you believe your data has been misused, contact our Data Protection team immediately.
999w retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years post-closure |
| KYC documents (CNIC, passport, address proof) | Duration of account + 5 years post-closure |
| Financial transaction records (PKR deposits/withdrawals) | 7 years (AML regulatory requirement) |
| Gaming and betting activity history | 5 years post-account closure |
| Self-exclusion and responsible gaming records | Minimum 5 years (for re-registration prevention) |
| Customer support correspondence | 3 years from last interaction |
| Technical/device data and cookies | Up to 13 months from collection |
| Marketing consent records | Until consent is withdrawn + 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures. Anonymised and aggregated data — from which no individual can be identified — may be retained indefinitely for platform analytics and reporting purposes.
999w implements a layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
Your Role in Security: While 999w takes comprehensive measures to secure your data on our end, you also play an important role. Use a strong, unique password for your 999w account, enable 2FA, and never share your login credentials with anyone — including people claiming to be 999w support staff. 999w will never ask for your password.
The 999w platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your session, and to understand how users interact with our site. The following categories of cookies are used:
These cookies are essential for the platform to operate and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No personal gaming data is transmitted through these cookies — they exist solely to keep your session active and secure.
Functional cookies remember your platform preferences — such as your preferred language, odds format, and responsible gaming limit settings — so that you do not need to re-configure them on every visit. These cookies are stored only for the duration of your browser session or for a defined period of up to 13 months.
999w uses anonymised analytics cookies to understand aggregate user behaviour on the platform — such as which games are most popular among players in Karachi and Lahore, and how users navigate between the sportsbook and live casino sections. This data is used solely to improve the platform and is never linked back to individual user accounts.
You can manage non-essential cookie preferences through the cookie settings panel available when you first visit the platform, or through your browser's built-in cookie management settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly and may prevent you from logging into your 999w account.
As a 999w account holder or platform user, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, please contact our Data Protection team using the details in Section 13.
Pakistani players holding a 999w account are entitled to the following rights over their personal data. Submit a request via live chat or support email to exercise any of these.
You have the right to request a copy of all personal data 999w holds about you. We will provide a structured summary of your data within 30 days of a verified request, free of charge for first requests.
If any personal data we hold is inaccurate or incomplete — for example, a misspelled name or outdated address — you have the right to request that we correct it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that regulatory retention obligations (e.g., AML record-keeping) may limit this right in certain circumstances.
You may request that we limit how we use your personal data — for example, while a rectification request is pending or where you contest the accuracy of data we hold about you.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider of your choice.
Where processing is based on your consent — such as marketing communications about 999w bonuses or PSL promotions — you may withdraw that consent at any time through your account dashboard or by contacting support.
The 999w platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to persons under the age of 21. Age verification is a mandatory step in the 999w registration process, enforced through CNIC and passport-based KYC verification.
If 999w discovers or has reasonable grounds to believe that personal data belonging to a person under 21 years of age has been collected — whether through misrepresentation during registration or any other means — we will take the following immediate actions:
If you are a parent or guardian and believe your child has registered on the 999w platform, please contact our support team immediately using the contact details in Section 13. We will investigate and act on all such notifications as a priority matter.
Parental Controls: 999w strongly encourages parents and guardians in Pakistan to use internet filtering and parental control software to prevent minors from accessing online gaming platforms. We support all initiatives that protect young people from exposure to gambling content.
As an internationally licensed gaming operator, 999w may transfer your personal data to service providers and infrastructure partners located outside of Pakistan. Such transfers may occur to countries that do not have data protection laws equivalent to those applicable in your jurisdiction.
Where international data transfers occur, 999w ensures that appropriate safeguards are in place to protect your personal data, including:
Your KYC documents — including CNIC and passport scans — are stored on encrypted servers and are only accessible by authorised 999w compliance staff and contracted KYC verification partners under the data processing safeguards described above.
999w reserves the right to update or revise this Privacy Policy at any time, in response to changes in applicable data protection law, our gaming licence requirements, the services we offer, or our internal data processing practices.
When material changes are made to this Privacy Policy, we will notify registered users by:
Your continued use of the 999w platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how 999w protects your personal data.
For all privacy-related enquiries, data subject access requests, or concerns about how 999w handles your personal data, please reach out through the following channels:
To protect your privacy, all data subject requests must be verified against the identity documentation on your 999w account before we can process them. This step ensures that we do not inadvertently disclose your personal data to an unauthorised third party.
■ Our Commitment: 999w treats all data protection enquiries with the same seriousness as financial or gaming complaints. Your privacy matters to us — not because we are required to say so, but because maintaining the trust of our Pakistani player base is fundamental to how we operate. Every request is handled with confidentiality, respect, and a genuine commitment to resolving your concern fairly and promptly.
A plain-language summary of the key privacy protections built into the 999w platform for Pakistani players.
All data travelling between your device and 999w servers is protected by TLS 1.2+ encryption. Your CNIC details, JazzCash account info, and login credentials are never transmitted in plain text.
Identity verification is mandatory before any withdrawal is processed. This protects you — not just 999w. KYC ensures that only the genuine account holder can access funds, preventing third-party misuse of your PKR balance.
999w does not sell, rent, or trade your personal data to any third party for marketing purposes. Your Pakistani mobile number and email address stay private. Period.
We do not hold your data indefinitely. Clear retention schedules govern every data category — from 13-month cookie limits to 7-year AML transaction records — after which data is securely deleted or anonymised.
Marketing communications, promotional SMS notifications about PSL betting offers, and bonus alerts are entirely opt-in. You can withdraw consent at any time from within your 999w account dashboard — no hoops to jump through.
Have a question about your data? Our live support team is available around the clock. Data subject access requests, correction requests, and deletion requests are all handled within 30 days of identity verification.
Play cricket betting, live casino, and PKR slots with full confidence that your personal data is protected to the highest standards. For Pakistani players aged 21 and above.
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